Does end of tenancy cleaning include carpets and oven cleaning?

Carpets are vacuumed as part of every clean, with a deep carpet clean available as an add-on, and the oven is the most popular add-on of all. The base clean covers the property itself, from £156. The deep carpet treatment and a full inside-oven degrease are priced on top. What you actually need comes down to your check-in inventory.

What every clean covers

A standard end of tenancy clean covers the whole property: kitchen surfaces, cupboards inside and out, the sink and taps; bathrooms including limescale, grout, tiles and sanitaryware; every room dusted down to skirting boards, doors, frames and switches; floors vacuumed and hard floors mopped; and the reachable internal glass. The full scope is on the what is included page.

Appliance exteriors are in. Appliance interiors, which mostly means the oven, are not.

Carpets: vacuumed as standard, deep-cleaned as an add-on

Every clean vacuums the carpets. A deep carpet clean, from £36 per room, is the treatment that lifts ground-in dirt, traffic lanes and marks that a vacuum leaves behind.

Add it in two situations. First, when your check-in inventory records the carpets as professionally cleaned, because that is the standard you are being measured against. Second, when the carpets have taken a year or more of footfall and you can see the lane from the front door to the sofa. Stairs count as an area in their own right, which surprises people on a house.

If your inventory says nothing about carpets and they look fine, you probably do not need it. We will say so if you ask.

The oven: the add-on nearly everyone needs

Oven cleaning, from £77 per oven, covers the cavity including the back, roof and floor, the racks, trays and shelves, and the door glass, including between the panels where the door comes apart. The exterior and controls are wiped down and polished.

Almost every check-in inventory shows a clean oven at the start, so almost every tenant needs it back at that standard. It is also the item we get called back about more than any other, and a slow, unpleasant job to do by hand: three or four hours for a first-timer with a supermarket spray, against an hour or so with proper degreasing kit. Hobs and extractors are cleaned as part of the oven add-on; tell us the hob type when you book.

Everything else you can add, and what it costs

• Upholstery cleaning, from £33 per item
• Sofa cleaning, from £57
• Mattress cleaning, from £35
• Window cleaning, from £35
• Hard floor treatment, from £4 per square metre
• Curtain cleaning, from £35

Fridge and freezer interiors are worth mentioning when you book so the team plans time for them, and the freezer needs defrosting the night before either way.

How to read your inventory and decide

Your check-out is judged against your check-in, so the inventory is the shopping list. Sit with it for ten minutes and mark anything it describes as clean, new or professionally treated. Those are the items that have to come back at that standard, and they are the ones worth paying for.

An example. A furnished one-bed where the inventory records a clean oven, professionally cleaned carpets in two rooms and a sofa in good condition: base £207, oven £77, carpets £72, sofa £57. That is £413, and every line of it is traceable to something written in the inventory. Nothing added for the sake of it.

An unfurnished studio with hard floors where the inventory only mentions the oven: £156 plus £77 is £233. Work through the check-out checklist to spot what will be examined, then price the whole thing, base plus add-ons, with an instant quote.

What the add-ons do not cover

Damage is not a cleaning job. A burn in a carpet, a chipped worktop or a cracked oven door will not be fixed by any treatment, and those are judged separately at check-out. Gardens, sheds, patios and other outdoor areas are not part of a standard clean, so check whether your inventory expects them and arrange them separately if it does. External windows are usually out of scope too; we clean the reachable internal glass.

Quick answers

Is the oven included? It is the most common add-on rather than part of the base clean, so add it to match your inventory.

Are carpets included? They are vacuumed as standard; a deep carpet clean from £36 per room is a separate add-on.

Can I add just the oven? Yes. Pick the add-ons you need and pay for those only.

Do stairs count as a carpeted room? Yes, stairs are treated as their own area for carpet cleaning.

What if I add the wrong things? Tell us what your inventory says and we will tell you what it actually calls for. Our price guide covers the rest.

This is general guidance. Your final scope and quote depend on your inventory, the property and its condition.