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Deposit & checkout help

Practical, tenant-first guidance to reduce move-out stress and avoid common checkout problems.

48-hour re-clean guarantee (terms apply)
London + nearby counties • Manchester • Liverpool

What usually matters at checkout

Every tenancy is different, but most check-outs focus on a few predictable areas: kitchens, bathrooms, appliances, visible dust, limescale and carpets. The best approach is to follow a clear checklist and keep evidence of the condition on handover day.

Checklist first

Use a room-by-room checklist and compare it to your check-in inventory.

Evidence pack

Photos, time stamps and invoices help if questions come up later.

Don’t overpromise

Avoid “guaranteed deposit return” claims. Focus on clear scope and evidence instead.

Book early

Move-out deadlines are tight. Booking earlier reduces urgency fees and stress.

Quick evidence checklist

  • Check-in inventory report (and any photos)
  • Check-out report (if provided)
  • Photos/video on the day you hand keys back
  • Cleaning invoice/receipt (if applicable)
  • Messages/emails about agreed cleaning standards or issues
Not legal advice. Use this as guidance and refer to your tenancy agreement and official deposit scheme processes for disputes.
Copy & paste tool

Deposit email draft

Generate a simple, polite email you can send to your landlord/agent after checkout. This is general guidance, not legal advice.

Preview
Subject: Checkout evidence
Hi,
I’m following up regarding the property checkout.
Key details:
Evidence I’m keeping (and can share if needed):
- Time-stamped photos/video of key areas on handover day
- Check-in inventory and any check-out report
- Cleaning invoice/receipt (if applicable)
If there are any concerns about cleaning standards, please let me know which specific areas and what evidence you’re relying on (photos, inventory notes, etc.).
Thanks,
[Your name]
Tip: attach the check-in inventory, your move-out photos/video, and any cleaning invoice/receipt. If you have a dispute, follow your deposit scheme’s official process.

FAQ

Can cleaning affect my deposit?

Often yes. If the property is left below the agreed standard, landlords/agents may attempt deductions. Keep evidence: photos, invoices and check-in/check-out reports.

What evidence should I keep?

Take clear photos/video of key areas, keep cleaning invoices/receipts (if applicable), and keep your check-in inventory and check-out report.

Is this legal advice?

No. This page is general guidance to help you prepare for checkout. For legal advice, speak to a qualified professional or a tenant support organisation.

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