Terms of Service

Quotes & bookings

• Quotes are based on the details you provide (postcode, size, condition, access, and requested add-ons).
• Bookings are confirmed when we agree scope, date/time, and access details.
• If details change, the final price or time allocation may need to change.

Access, parking & timing

Please share access instructions, key arrangements, parking restrictions, and any permit/paid parking requirements in advance. This helps us arrive on time and complete the agreed scope.

48-hour re-clean guarantee

Where applicable, we offer a re-clean within 48 hours for items within the agreed scope. Please report issues promptly with photos and allow reasonable access so we can resolve them.

Limitations

• We do not guarantee deposit return, as decisions depend on many factors outside cleaning.
• Some stains, wear, or damage may be permanent and cannot be removed by cleaning.

Contact

These terms are provided as general information. For a version tailored to your business and local requirements, consider seeking professional advice.